Shipping policy

Shipping Policy

Last updated: September 2026

Thank you for shopping with MUFFLY. By placing an order on our website, you agree to the terms of this Shipping Policy. Please read it carefully before completing your purchase.

1. Order Processing
All orders are processed within 1–5 business days (Monday to Friday, excluding holidays). Processing times may be longer during high-demand periods, sales events, holidays, or for newly launched products. You will receive a confirmation email when your order is placed and a shipping confirmation email with a tracking number once it ships.

2. Delivery Times
Once shipped, orders typically arrive within 5–20 business days. Delivery times vary depending on the destination country, shipping address, carrier, and time of year. All delivery times are estimates only and are not guaranteed. MUFFLY is not responsible for delays caused by carriers, customs, weather, natural disasters, strikes, pandemics, high seasonal volume, or any other circumstances beyond our control. Such delays do not qualify for a refund or compensation, unless required by applicable law.

3. Shipping Costs
Shipping costs, if any, are calculated and displayed at checkout before you complete your purchase. Shipping fees are non-refundable, except where the item received is defective, damaged, or incorrect, or where required by applicable law.

4. Customs, Duties, Taxes and Additional Fees
International orders may be subject to import duties, taxes, customs clearance fees, brokerage fees, or other charges imposed by the destination country or the carrier. These charges are not included in the product price or shipping cost and are the sole responsibility of the customer. MUFFLY has no control over these charges and cannot predict their amount. If you refuse to pay these charges and the package is returned to us, any refund will be reduced by the original shipping cost, the return shipping cost, and any fees charged to us.

5. Order Tracking
Every order includes a tracking number. Tracking information may take 2–5 business days to update after shipment. If your tracking has not updated after this period, please contact us.

6. Multiple Packages
Orders containing more than one item may be shipped in separate packages and may arrive on different days.

7. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address. MUFFLY is not responsible for orders that are delayed, lost, or delivered to the wrong location due to an incorrect or incomplete address provided by the customer. If a package is returned to us because of an incorrect address or failed delivery, the customer will be responsible for any reshipping costs. Address changes can only be requested before the order has shipped.

8. Failed Delivery, Unclaimed and Refused Packages
If a package cannot be delivered because it was not collected, refused, or returned to sender, the customer will be responsible for any additional costs, including return shipping, redelivery, and reshipping fees. Any refund for such orders will be reduced by these costs and the original shipping cost.

9. Lost or Stolen Packages
Once a package is marked as delivered by the carrier, MUFFLY is not responsible for packages that are lost or stolen after delivery. If your tracking shows "delivered" but you have not received your order, please check with neighbors, building management, and your local post office, then contact us within 7 days of the delivery date. We will assist you in filing a claim with the carrier. Claims submitted after 7 days may not be eligible for assistance.
If a package is lost in transit before delivery, please contact us within 30 days of the shipping date so we can investigate with the carrier.

10. Order Cancellations and Changes
Orders can be cancelled or modified only before they have been processed for shipment. Once an order has been shipped, it cannot be cancelled and will be handled according to our Refund Policy.

11. Shipping Delays
If we are unable to ship your order within the processing time stated above, we will notify you by email and give you the option to cancel your order for a full refund.

12. Order Verification
We reserve the right to request additional verification, delay, or cancel any order that appears fraudulent, unauthorized, or suspicious. If an order is cancelled, a full refund will be issued to the original payment method.

13. Limitation of Liability
To the maximum extent permitted by law, MUFFLY's liability for any shipping-related issue is limited to the amount paid for the affected order.

14. Your Legal Rights
Nothing in this policy limits or excludes any rights you may have under the consumer protection laws of your country of residence. If any provision of this policy is found to be unenforceable, the remaining provisions will remain in full effect.

15. Changes to This Policy
MUFFLY reserves the right to update this Shipping Policy at any time. Changes will apply to orders placed after the updated policy is published on this page.

16. Contact Us
If you have any questions about your order or shipping, please contact us at thecontactmuffly@gmail.com. We usually reply within 24–48 hours on business days.